Why can't I choose the Member price? 

Make sure you are logged in with your membership-connected email. If you have your profile set up with a secondary email and try to use a link from that copy, you won't be automatically recognized as a member. 

I purchased an event ticket — where is my receipt?

You should receive an email receipt as soon as your payment is processed. You may need to check spam. Also, you may login to MBBI.org and view your invoices and payments in your member profile.

How do I add a guest?

You can add a guest when you register yourself with a link at the bottom of your own registration.

To add a guest at a later date, you'll need to email your guest's full name, firm and email address to info@mbbi.org. Your guest/s will be added and you will be sent the invoice. Once paid online, your guest will receive an email confirmation and you will receive a receipt. 

I bought a foursome or a table for an event.  What information does MBBI need about my guests? 

Because networking is at our core, MBBI needs your guests' full name, firm, and email address at a minimum.  While you're registering, at the bottom of the registration form you will have the option to "add a guest," provide their information, and again have the option to add a guest. You will pay for all registrations from one invoice.  If you don't have all of your guests' information at the time of registration, please send it to info@mbbi.org as it becomes available.

I registered but now I can't go. Can I get a refund?

Refunds are available when requested 7* or more days in advance. Most registrations are transferable. Refunds will be made to the same method as the original payment or remain as credit on your profile. Credit does not expire and may be used for any event or membership payment. To request a refund and for assistance using a credit, email info@mbbi.org.

*Special events may have a different timeline.

I clicked on a link in an MBBI email and got a 404 or other error in response. What do I do?

In rare cases, users receive an error when clicking on the “Register” button/link in MBBI emails. This is typically due to the user’s web browser being set to block what it perceives as pop-ups and/or “cookies”.

Solution: If you experience an error when clicking on the “Register” button in an MBBI email, simply navigate directly to the MBBI website (mbbi.org) and register for the event directly (vs. going through the register link in the email).

I'm trying to buy an event ticket but can't seem to get to the checkout screen.

In rare instances, you may experience problems due to a restriction on your web browser or your firm's security requirements. Try accessing the MBBI site from another device or from outside of the apparent restrictions of your work environment. If this is a time-sensitive matter, such as needing to purchase an event ticket, please email info@MBBI.org or call 847-847-7703.

What forms of payment do you accept?

MBBI accepts payments online from all major credit and debit card providers, via ACH and in some instances by check. MBBI’s shipping address is 1018 W. Madison Street, Ste 9, Chicago IL 60607.

Can I mail a check?

Yes, for many but not all things. Yes: for your membership application or renewal, for new and renewing annual sponsorships, and as indicated for special events. No: for regular event registrations which require payment online at the time of registration.

Can I register or pay at the door?

Advance registration is highly recommended. Many events sell out. We do not accept cash or check at the door. Hoping for a spot at the door may also involve a higher fee and will take longer to get into the event.

Are my dues tax deductible?

MBBI is a not-for-profit organization. Your dues may be deductible as a business expense, but dues are not a charitable contribution.

Where can I find info about or register for upcoming events?